Now, eligible Origin Bank business customers can send and receive payments with Zelle®¹. More convenient than cash and checks, Zelle® offers a fast and easy way to receive payments from customers¹ you trust, directly to your Origin Bank bank account.

• What is Zelle^®?

  Zelle® is a fast and easy way for businesses to send, receive, and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle® within their financial institution's banking app, they can send payments directly to your Origin Bank bank account with just your email address or U.S. mobile number.

• How do I use Zelle^® with a business account?

  Eligible business accounts can send, receive, or request money with Zelle®. To get started, log into Origin Bank's online banking or mobile app and select "Send Money with Zelle®".

  Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you're ready to start sending and receiving money with Zelle®.

  To send money with Zelle®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.¹

  If the business or consumer you send money to has already enrolled with Zelle® through their banking app, the money is sent directly to their bank account and cannot be canceled. It's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

  To receive money using Zelle® with a business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.

  To request money using Zelle® with a business account, click "Send Money with Zelle®," select "Request," enter the individual's email address or U.S. mobile number, confirm the recipient is correct and tap "Request."²

  If your customer is using Zelle® through their banking app, they'll be able to pay you with Zelle®. You'll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle® app, they will not be able to send you money with Zelle®, and you should arrange for a different payment method.

• How do I tell my customers that they can pay me with Zelle^®?

  There are a few ways you can encourage your customers to pay you with Zelle®.

  • Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app.
  • Include it on an invoice. We recommend adding "I accept payments with Zelle®" or "Pay me with Zelle®".
  • Use Zelle® to request money from your customers (which will send them a notification telling them you've requested payment with Zelle®).²
  • Download Zelle® marketing assets for free from zellepay.com and add them to your website, social media and more!

  Please note, you'll only be able to receive payments from consumers using Zelle® through their financial institution's banking app. You will not be able to receive payments from consumers enrolled in the Zelle® app.

• Does Zelle^® or Origin Bank offer purchase protection?

  Neither Origin Bank nor Zelle® offers purchase protection for payments made with Zelle®.

• Are there any fees to use Zelle^® with a business account at Origin Bank?

  No, Origin Bank does not charge a fee to use Zelle® with a business account.

• Are there any differences in the experience between using Zelle^® with my personal bank account versus my business account?

  Whether you use Zelle® with a business account or a consumer account, Zelle® uses the same network to initiate payments to businesses and consumers. Consumers who are already enrolled with Zelle® through their banking app don't need to do anything different to send money to a business. The experience is slightly different for businesses, as businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle® app.¹

• If I already use Zelle^® for my business, do I need to do something different to continue using Zelle^®?

  Read the updated terms and conditions that were provided by Origin Bank.

• I already use Zelle^® through my personal bank account. How do I enroll to use Zelle^® with my business bank account?

  Simply log into Origin Bank's online banking or mobile app and select "Send Money with Zelle®." Then, enter an email address or U.S. mobile number to connect to your business bank account.

  Important note: If you already use Zelle® for personal use, you must use a different email address or U.S. mobile number than the one you used to enroll your personal bank account. For example, name@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your business bank account.

• How do I know if my business is eligible to use Zelle^®?

  You can use Zelle® if you have an eligible account type. If you do not see your business account listed to enroll in Zelle®, please call us at 888-292-4037.

• Who should I call if I have questions or need help?

  Please call Origin Bank at 888-292-4037 so we can help you.

• Can I use Zelle^® internationally?

  In order to use Zelle®, the sender and recipient's bank or credit union accounts must be based in the U.S.

• Can I reverse or cancel a payment?

  No, Zelle® payments cannot be reversed.

  You can only cancel a payment if the business or consumer you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment." If you do not see this option available, please contact our customer support team at 888-292-4037 for assistance with canceling the pending payment.

  If you send money to a business or consumer that has already enrolled with Zelle® through their bank or credit union's mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

  If you try to send money to a consumer who is enrolled in the Zelle® app, the payment won't go through and a message will pop up to let you know the payment cannot be completed. With business accounts, Zelle® does not currently support sending or receiving money to users enrolled in the Zelle® app.

  If you sent money to the wrong person, please immediately call our customer support team at 888-292-4037 so we can help you.

• I believe I've been a victim of a scam. Who should I contact?

  Please contact our customer support team at 888-292-4037. Qualifying imposter scams may be eligible for reimbursement.

• Is my information secure?

  Keeping your money and information secure is a top priority for Origin Bank. When you use Zelle® within our online banking or mobile app, your information is protected with the same technology we use to keep your Origin Bank account safe.

• How do I use a Zelle^® QR code with my small business account?

  Zelle® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.

  To locate your Zelle® QR code, log into the Origin Bank mobile app, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code via email, text message or print it on an invoice, business card or flyer.

  To send money, log into the Origin Bank mobile app, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.