Why do I need my login information?

Providing your login information allows us to verify that you own the account you are using to make a deposit in your new account.

What if I cannot provide my login information?

You can still use your account at a different bank to make a deposit. Click the link in the Login information section to use test deposits and withdrawals to verify your account ownership.

What is the test deposits and withdrawals verification process?

If you choose this option, we will make two test deposits ($.99 or less) and two matching withdrawals to your external account. You will need to access that account to see the transaction amounts and then return to our website to enter the amounts and verify account ownership. It typically takes 2 or 3 days for these transactions to appear in your external account.

Note: If you select test deposits and withdrawals, you cannot change your verification method again.

Why do I need to answer these security questions?

Your account at a different bank requires that you answer these questions to ensure that you own the account. This additional layer of security protects you against fraudulent attempts to withdraw money.

What if I cannot answer the security questions?

You can still use your account at a different bank to make a deposit. Click the link in the Security questions section to use test deposits and withdrawals to verify your account ownership.

If you choose this option, we will make two test deposits ($.99 or less) and two matching withdrawals to your external account. You will need to access that account to see the transaction amounts and then return to our website to enter the amounts and verify account ownership. It typically takes 2 or 3 days for these transactions to appear in your external account.